Columbia County Sheriff's Office
MY DAILY CALL
MY DAILY CALL
Senior Citizens and Persons with Disabilities who reside alone in Columbia County and do not have contact with other people on a daily basis may be eligible for the MY DAILY CALL Program.
Working together to give these individuals a form of daily contract to help ensure that they are not left unattended, the Sheriff's Office and Office for the Aging have developed the MY DAILY CALL Program.
Those individuals registered with the program will be called electronically the same time every day to verify their welfare.
Program Summary:
Individuals who wish to participate in the MY DAILY CALL Program must be residents of Columbia County, be 21
years of age or older, reside alone, are a Senior Citizen or a person with a disability and does not have daily
contact with a family member or other individual who is in a position to assist by calling for help.
Participants must have a push button phone and must register by first completing personal information and
waiver forms provided by the Columbia County Office for the Aging. They must designate someone as a Key
Holder who can respond if necessary. If the person has no outside contact person to provide access to their
residence, the participant may also submit a key for their residence with the forms. The key will be kept at the
Columbia County Sheriff's Communication Center.
Registration forms can be obtained from the Office of the Aging at 325 Columbia Street, Hudson, NY 12534 or by
calling 518-828-4258. The MY DAILY CALL Program is free of charge.
The Office for the Aging will ensure that the participant qualifies and that he/she fully understands the program
and that all necessary forms are completed and signed. It should be when they will normally be home between
the hours at 6:00 am and 10:00 am. Once the individual is accepted into the program and the registration packet
is complete and verified, the Office for the Aging will forward MY DAILY CALL participant information form to the
Columbia County Sheriff's Office.
When the packet is received, the Sheriff's Office will contact the participant by phone to verify that their phone
functions properly and to notify them of when the daily electronic phone calls will begin. The electronic phone call
will be made every day at that time (excluding any phone or electronic failure). When the call is made, the call
should be answered with the participant saying "hello". There will then be a message which says, "Hello, this is
your MY DAILY CALL phonecall from the Columbia County Sheriff's Office and Office for the Aging, are you OK?"
The participant will then press a number on their push button phone and hang up to verify that they are alright
and no further action is needed. If the participant does not press the number on their phone, the call will be
attempted a second time. If the call is still not completed the second time or the number is not pushed on the
push button phone, the Sheriff's Office Communications Center will be notified electronically by phone message.
When the Sheriff's Office Communications Center is notified that the call was not completed, the Communication
Officer will attempt one call to the participant. If no contact is made to verify that the participant's welfare, a key
holder and a Sheriff's or Police patrol will be sent to the residence to check on the participant.
The Deputy Sheriff/Police Officer will take whatever action is necessary depending on what situation is found at the participant's residence. A person also designated by the participant as an emergency contact person will be notified of the situation by the deputy Sheriff/Police Officer.
A MY DAILY CALL participant may be permanently or temporarily removed from the program for vacations, extended hospitalization or for other reasons by contacting the Office for the Aging or having a family member make the notification. the Office for the Aging will notify the Sheriff's Office that the participant wishes to be removed from the program. A Sheriff's Communication Officer will contact the participant and advise him/her that the calls will no longer be made.
A participant may also be removed from the program for repeated intentional false non-completed calls or actions which jeopardize the welfare of other persons or emergency responders.
All information submitted to the Office for the Aging and Sheriff's Office is confidential and will only be released to Emergency Medical Services, and only if there is a medical emergency relating to the participant.
Copyright 2006 Columbia County Sheriff's Office, Hudson, NY 12534
Individuals who wish to participate in the MY DAILY CALL Program must be residents of Columbia County, be 21
years of age or older, reside alone, are a Senior Citizen or a person with a disability and does not have daily
contact with a family member or other individual who is in a position to assist by calling for help.
Participants must have a push button phone and must register by first completing personal information and
waiver forms provided by the Columbia County Office for the Aging. They must designate someone as a Key
Holder who can respond if necessary. If the person has no outside contact person to provide access to their
residence, the participant may also submit a key for their residence with the forms. The key will be kept at the
Columbia County Sheriff's Communication Center.
Registration forms can be obtained from the Office of the Aging at 325 Columbia Street, Hudson, NY 12534 or by
calling 518-828-4258. The MY DAILY CALL Program is free of charge.
The Office for the Aging will ensure that the participant qualifies and that he/she fully understands the program
and that all necessary forms are completed and signed. It should be when they will normally be home between
the hours at 6:00 am and 10:00 am. Once the individual is accepted into the program and the registration packet
is complete and verified, the Office for the Aging will forward MY DAILY CALL participant information form to the
Columbia County Sheriff's Office.
When the packet is received, the Sheriff's Office will contact the participant by phone to verify that their phone
functions properly and to notify them of when the daily electronic phone calls will begin. The electronic phone call
will be made every day at that time (excluding any phone or electronic failure). When the call is made, the call
should be answered with the participant saying "hello". There will then be a message which says, "Hello, this is
your MY DAILY CALL phonecall from the Columbia County Sheriff's Office and Office for the Aging, are you OK?"
The participant will then press a number on their push button phone and hang up to verify that they are alright
and no further action is needed. If the participant does not press the number on their phone, the call will be
attempted a second time. If the call is still not completed the second time or the number is not pushed on the
push button phone, the Sheriff's Office Communications Center will be notified electronically by phone message.
When the Sheriff's Office Communications Center is notified that the call was not completed, the Communication
Officer will attempt one call to the participant. If no contact is made to verify that the participant's welfare, a key
holder and a Sheriff's or Police patrol will be sent to the residence to check on the participant.
The Deputy Sheriff/Police Officer will take whatever action is necessary depending on what situation is found at the participant's residence. A person also designated by the participant as an emergency contact person will be notified of the situation by the deputy Sheriff/Police Officer.
A MY DAILY CALL participant may be permanently or temporarily removed from the program for vacations, extended hospitalization or for other reasons by contacting the Office for the Aging or having a family member make the notification. the Office for the Aging will notify the Sheriff's Office that the participant wishes to be removed from the program. A Sheriff's Communication Officer will contact the participant and advise him/her that the calls will no longer be made.
A participant may also be removed from the program for repeated intentional false non-completed calls or actions which jeopardize the welfare of other persons or emergency responders.
All information submitted to the Office for the Aging and Sheriff's Office is confidential and will only be released to Emergency Medical Services, and only if there is a medical emergency relating to the participant.
Copyright 2006 Columbia County Sheriff's Office, Hudson, NY 12534